Frequently Asked Questions
Most frequent questions and answers
Can I have a sample order for your products?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
What about the lead time?
It will takes 7-15 days to make sample , Full order production time is about 30-50 days, it depends on the quantity.
Is it OK to print my logo on the product?
Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
How long is the warranty?
Quano typically offer 3 year warranties on our products.
Is any assembly required?
No! All QUANO mirrors and cabinets come ready to mount. For the cabinets you will need to select which height you would like the shelves. You’ll simply need to insert the shelf clips either side at your chosen height then clip in the shelves themselves, a two minute job! Each cabinet has two shelves.
How to deal with the faulty?
Firstly, our products are produced in strict quality control system and the defective rate will be less than 0.2%. For defective batch products, we will them and resend.
How do I mount the Mirrors & Cabinets? Can I mount them on any type of wall?
Both mirrors and cabinets are relatively simple to mount. For the mirrors you’ll need to drill some holes and screw in the provided screws leaving the head exposed. The mirror is then hooked onto the screw heads. QUANO provide a template in each pack to help you get the holes in the right place. The cabinets use a mounting plate, attach the plate to the wall then sit the cabinet on the plate and drill holes, screw and secure at the top. Both cabinets and mirrors are relatively light and you can mount on any type of wall including dividing walls. QUANO provide the screws and plugs to mount on plaster/plaster board, brick and stone walls. If you have wooden or hollow walls you will need to purchase some inexpensive mounting screws for wooden/hollow walls, available at most hardware stores.
How are QUANO mirrors and cabinets powered?
We have both battery and mains operated models. The battery powered models use AA batteries, the number required and life-span will be indicated in the product description. Most of our styles are mains powered, this means you will need to run a wire from the mains circuit to the desired location of the mirror or cabinet prior to installation. We strongly suggest using a qualified handyman to do this if you are unsure.consectetur.
Have more questions?
We strive to provide customers with quality products. Request Information, Sample & Quote, Contact us!